Or by fax at (909) 863-2236 Attention: Casino Compliance Department The request must include the following information: 1) Guest’s First & Last Name 2) Date of Birth 3) Mailing Address (for response letter) 4) Contact Phone Number 5) Brief statement requesting to be reinstated to the casino and why 6) Patron’s Signature (required) Once the reinstatement request is received, processing time is approximately 3-4 weeks however, unexpected delays may occur. Here is info on that: After one year, a guest can submit a self-exclusion reinstatement request in writing to: Casino Compliance Department 777 San Manuel Boulevard Highland, CA 92346. And, after the ban concludes the guest must apply for reinstatement.
At San Manuel Casino, we are a Responsible Gaming Facility, info here: The contract that any guest signs when agreeing to a self-ban clearly states that an guest is not eligible for any jackpot at San Manuel Casino during the ban.
